FAQ
How much do calls to 118 502 cost from mobile phones?
Call prices from mobiles vary and are at the mobile phone operator's discretion. All mobile operators are adding an additional handling cost to our charge of £1.50 upon connection and £1.50p per minute thereafter, but this can vary from a few pence to 75p. We are calling on the industry to address this issue. In the meantime, our advice is to try to always call from a landline, when possible. If you wish to determine the additional handling charge added by your mobile phone operator please contact them directly.
Can you send me an SMS text message containing the requested number?
We offer FREE SMS text messages containing the requested number.
How many numbers am I able to ask for in each call?
118 502 offers multiple searches on all calls so you can keep asking for numbers all day. This aspect of our service is particularly attractive to businesses – it's convenient and it saves money.
Can you connect my call directly to the requested number?
118 502 provides call completion, meaning that after we find the number you want, we will offer to connect you to it directly (so you don't have to hang up and re-dial). Call completion from 118 502 costs £1.50 pence per minute.
Where is your call centre based?
Our call centre is the Corn Exchange, Liverpool City Centre.
Do you have any "top tips" on how to keep directory enquiry bills as low as possible?
- Have your details at the ready: Try to have the correct spelling and as many details as possible for the contact you want to find at hand before calling us – this will reduce your call time and save you money.
- Save time: Get 118 502 stored as one of your speed–dial numbers.
- Be an office hero: Find an operator that meets your company's needs in terms of service and cost, and get all your phones and switchboards set up to divert to this number.
- Use a land line: Be aware that calling from a fixed land line is cheaper than calling from a mobile phone.
